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The impact of cultural intelligence on communication effectiveness & job satisfaction in intercultural interactions and the role of anxiety

Joost Bucker
  • Topic: The impact of Cultural Intelligence on Communication Effectiveness and Job Satisfaction in Intercultural Interactions and the role of Anxiety
  • Speaker: Dr. Joost Bücker, Radboud University Nijmegen, The Netherlands
  • Venue:Seminar Room, Level 6, Room 623, E4A
  • Time: 3:00pm - 4:30pm


Cultural intelligence (CQ) is an important construct attracting growing attention in academic literature and describing cross-cultural competencies. To date, researchers have only partially tested the relationship between CQ and its dependent variables, such as performance.

In this study, the relationship between CQ and communication effectiveness and job satisfaction is measured in a sample of 225 Chinese managers working for foreign multinational enterprises in China.

The results show that CQ plays an important role in reducing anxiety and influencing both communication effectiveness and job satisfaction positively. Another outcome is the unexpected influence of anxiety on job satisfaction but not on communication effectiveness. These findings contribute to the development of theory with regard to the CQ construct.

Keywords: cultural intelligence, performance, communication effectiveness, anxiety, job satisfaction, China


Joost BuckerDr. Joost Bücker (1955) is senior lecturer of Strategic Human Resource Management in the Institute for Management Research at the Radboud University Nijmegen, the Netherlands. He studied Sociology (MA) at the University of Tilburg.

Joost's research interests are in the area of Cross-Cultural Management and International Human Resource Management, more specifically in the topic of 'Global Leadership Competencies'. He finished his PhD in 2013 on the topic of 'cultural intelligence measurement and development'.

Joost Bücker is an expert in training and consultancy on global leadership and cross-cultural management and can be contacted at


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