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Yvette Blount

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Contact Staff

  • Title: Dr.
  • Position: Senior Lecturer - Department of Accounting and Corporate Governance
  • Qualifications: BBus (MIS) CSU, MBA (Professional Accounting) UNE, PhD Deakin

Contact Details

Social Media

Areas of Expertise

  • Research Coordinator for the Australian Anywhere Working Research Network
  • Anywhere working (telework, telecommuting, flexible work)
  • Telehealth and the implications for workers (clinicians)
  • Technology in learning and teaching

Profile

Dr Yvette Blount joined Macquarie University in 2005. Prior to heracademic career, Yvette worked in senior and consulting roles in the bankingand IT industries. Yvette is the Research Coordinator for the AustraliaAnywhere Working Research Network (AAWRN). Yvette's areas of expertise includehow telework provides organisations with sustainable competitive advantage byenhancing service quality and the implications for employee management whenimplementing new technologies in the service sector.  Her research program utilisesmultidisciplinary approaches to investigate how information systems areutilised by organisations to achieve their business objectives.  Other research areas include informationsystems theory and technologies in learning and teaching. This combination ofresearch and industry experience provides a strong basis for teaching the realworld contexts of information systems. Yvette is a member of two research centres at Macquarie University: TheCentre for Workforce Futures and the Centre for the Health Economy.  Yvette has management experience fromprevious roles prior to joining Macquarie University.  This experience was utilised in her role asUndergraduate Coordinator (2009-2012) for the Bachelor of Commerce,Professional Accounting, the Bachelor of Commerce, Accounting Major andBachelor of Commerce, Business Information Systems Major.

Education

  • Doctor of Philosophy: (Deakin University)
  • Master of Business Administration: Professional Accounting (University of New England (UNE))
  • Bachelor of Business: Computing and Management Information Systems (Charles Sturt University)

Research grants

  • 2014Department of Accounting and Corporate Governance, FBE, MQ Teaching Index FundReflecting on Using SAP in Business Programs $2,800
  • 2014 MQRDG Anywhere working (telework) and Telehealth Delivery: Productivity, Wellbeing and Service Quality $32,720 (over two years 2014/2015)
  • 2013 CSIRO Digital Productivity and Services Flagship Grant            $28,750
  • 2013FBE Research Starter Grant           ITProject Management: Project Feasibility Measures and Decision-Making. $5,000 
  • 2013Teaching Index Fund Reflecting on using SAP in Business Programs $5,000 
  • 2010 -2011Macquarie University New Staff Grant The Organisational Benefits and Limitations of Telework Programs in the Service Sector: Incorporating Organisational, Services Management and IT Perspectives: $10,000
  • 2009 -2010 SUNCORP Commercial Insurance            Telework Business as Usual       $ 4,000
  • 2008 – 2009 Faculty Grant The Use of Third Party Software in Undergraduate and Postgraduate Units  Learning Excellence and Development (LEAD) Faculty Grants Date Range of Grant:         $ 4,000

Current projects

  • IT Project Management: Project Feasibility Measures and Decision-Making
  • Reflecting on Using SAP in Business Programs
  • Anywhere working (telework) and Telehealth Delivery: Productivity, Wellbeing and Service Quality
  • Developing a Collaborative National Research Network to develop a research program to investigate sustainable telework in the workplace and the contribution of telework to sustainable and livable cities.
  • Telework and the implications for service quality.  This project investigates how organisations implement a sustainable telework program that is sustainable and provides quantifiable benefits to the organisation.
  • The employee management implications when implementing new technology in organisations.
  • The integration of technology in achieving learning outcomes.

Research areas

  • Teleworking / Anywhere Working
  • The workplace of the future and trends
  • Teleworkers in Telehealth 
  • Digital productivity
  • Information systems and the implications for employee management
  • How organisations use information systems to achieve business objectives
  • Information systems theory

Publications

journal toggle icon open Refereed Journal Articles

  • Upadhaya, B., Munir, R., & Blount, Y. (2014).Association between Performance Measurement Systems and OrganisationalEffectiveness. International Journal of Operations & Production Management,Vol. 34 Issue 7, pp.853 - 875
  • Blount, Y. (2011) Employee Management and Service Provision:  A Conceptual Framework, Information Technology & People Journal, Vol. 24 No. 2, pp 134-157.  
  • Blount, Y and McNeill, M. (2011) Fostering Independent Learning and Engagement for Postgraduate Students Using a Publisher Supplied Software Program, International Journal of Educational Management, Vol. 25 No. 4, pp 390-404.  
  • Blount, Y., T. Castleman, Coulthard, D. (2005). E-Commerce, Human Resource Strategies and Competitive Advantage: Two Australian Case Studies, International Journal of Electronic Commerce, Vol. 9 No. 3, pp 73-89.
  • Blount, Y (in press), Pondering the Fault Lines of Anywhere Working (Telework, Telecommuting): A Literature Review. Foundations and Trends in Information Systems.

publications toggle icon open Industry Publications

  • Blount, Yvette: (2014) Technology and work: workingat the right place, with the right people for the right type of work,Governance Directions Journal Vol.66 Issue 7 (August 2014) 
  • Blount, Y. (2010) Telework Pilot Project Review Report for SUNCORP Commercial Insurance 26 March 2010.
  • Blount, Y. "Managing the invisible employee: Productivity and availability". Governance Directions, July 2015 67, 66, 7. 365-367

books toggle icon open Books

  • Considine, B., Parkes, A., Olesen, K., Blount, Y., & Speer, D. (2012). Accounting information systems : understanding business processes  (4th ed. ed.). Milton, Qld.: Milton, Qld. : John Wiley & Sons Australia, Ltd.

chapters toggle icon open Book Chapters

  • Blount, Y. (2015). Telework: Not Business as Usual. In A. Haider (Ed.), Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization: IGI Global
  • Blount, Yvette, Tanya Castleman, and Paula M C. Swatman. "E-Commerce and Human Resource Management: Theoretical Approaches and Issues for the Banking Industry." Chap. 27 In Seeking Success in E-Business, edited by KimViborg Andersen, Steve Elliot, Paula Swatman, Eileen Trauth and Niels Bjørn-Andersen. IFIP — the International Federation for Information Processing, 485-501: Springer US, 2003
  • Blount, Y. (in press). Telework: Not Business as Usual. In A. Haider (Ed.), Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization: IGI Global
  • Huber, E., & Blount, Y. (2014). Second Life for Assessing Postgraduate Learning: Student Perspectives. In S. Kennedy-Clark, K. Everett & P. E. Wheeler (Eds.), Cases on the Assessment of Scenario and Game-Based Virtual Worlds in Higher Education (pp. 36-73). Hershey, PA: ICI Global.

conference toggle icon open Conferences and Presentations

  • Blount, Y and Gloet, M: (2015) Adoption of ICT Enabled Telehealth Services in the Australian Context: Implications of Technology Use for Telehealth Workers (2015 – 5-8 January).  Paper to be presented at the Hawaii International Conference On System Sciences (HICSS) Proceedings of the 48st Annual.
  • Fakieh, Bahjat, Blount, Y, Busch, Peter (2014): Success in the Digital Economy: Cloud Computing, SMEs and the impact to National Productivity. paper to be presented at the 25th Australasian Conference on Information Systems (ACIS) 8-10th December 2014.
  • Busch, Peter, Smith, Stephen, Gill, Asif, Harris, Pedro, Fakieh, Bahjat and Yvette Blount (2014): A Study of Government Cloud Adoption: The Australian Context paper to be presented at the 25th Australasian Conference on Information Systems (ACIS) 8-10th December 2014
  • Blount, Y and McNeill, M. (2010) Fostering Independent Learning and Engagement for Undergraduate Students Using a Publisher Supplied Software Program. ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference  2010 conference 6-8 December  
  • Huber, E and Blount Y. (2010) Using virtual worlds efficiently in a post-graduate business course: Lessons from a case study. ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference 2010 conference 6-8 December  
  • Blount, Y and Castleman, T. (2009) The Curious Case of the Missing Employee Proceedings of the Australasian Conference on Information Systems (ACIS) Melbourne 2-4th December 2009. 
  • McElroy, J., Blount, Y. (2006) You, Me and iLecture. Proceedings of the 23rd ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference , December 3-6 2006 cited by 22 (Google Scholar)
  • Blount, Y., Castleman, T., Coulthard, D. (2005) eCommerce in Service Industries: Extending the Socio-Technical Paradigm, Proceedings of the ACIS Conference, Manly, Sydney. November 30 to December 2. 2005. 
  • Blount, Y., Castleman, T., Swatman, P.M.C. (2004) Approaches to Managing Employees in the B2C Banking Environment: Two Australian Case Studies. Proceedings of the 12th European Conference on Information Systems, June 14-16. 2004 Turku Finland.  
  • Blount, Y., T. Castleman, Swatman, P.M.C. (2003) Linking eCommerce and Human Resource Strategies: a case study in a large Australian Retail Bank. Proceedings of the 16th Bled Electronic Commerce Conference ETransformation, Bled, Slovenia, June 9 - 11, 2003.
  • Blount, Y. (2002) Electronic Commerce and Business Processes in Australian Banking: implications for employment practices, Graduate Students Consortium and Educational Symposium, 15th Bled Electronic Conference June 20-21,2002  
  • Blount, Y., Castleman, T., Swatman, P.M.C. (2002) eCommerce and Human Resource Management: Theoretical Approaches and Issues for the Banking Industry. IFIP Working Group 8.4 Second Conference on E-Business: Multidisciplinary Research and Practice, Copenhagen, June 9-11, 2002. 
  • Blount, Y., Castleman, T., Swatman, P.M.C. (2002) Implementation of electronic commerce and human resource management strategies in an Australian Retail Banking context. Proceedings of the Seventh CollECTeR Conference on Electronic Commerce, Melbourne, VIC, Faculty of Informatics, University of Wollongong. December 2, 2002.
  • Blount, Y., (2001). Electronic Commerce and Business Processes in Australian Banking: implications for employment practices ACIS Doctoral Consortium, 4 December 2001 Coffs Harbour.

Professional Membership

  • Member of: the Association for Information Systems (AIS)
  • Member of: the Association for Computing Machinery (ACM)

Affiliations / activities

  • Dr Blount was appointed as a Future Leader for Business Events Sydney in May 2013.

Community engagement

Zonta International Member

Foundedin 1919, Zonta International is a global organization of executives andprofessionals working together to advance the status of women worldwide throughservice and advocacy. With more than 30,000 members belonging to more than1,200 Zonta Clubs in 67 countries and geographic areas, Zontians all over theworld volunteer their time, talents and support to local and internationalservice projects, as well as scholarship programs aimed at fulfilling Zonta'smission and objectives (taken from the website:http://www.zonta.org/WhoWeAre.aspx.

DrBlount has been a member of the Zonta Club of Northern Beaches Inc. since 2006,where she has undertaken a number of roles including Chair of the Status ofWomen Committee and President for the 2012-2014 Biennium.  There are a number of international projectsundertaken in conjunction with partners, for example, UNWomen and UNFPA as wellas projects funded locally by individual Clubs. One very important project that the Zonta Club of Northern Beaches Inc.continues to fund locally is study grants, work skills and student supportgrants.  These grants are for women andgirls who are experiencing financial difficulty.


phd supervision toggle icon open PhD Student Supervision

  • Principal Supervisor for Seyedezahra Shadi Erfani.  Thesis title: Investigating The Impacts Of Social Network Sites Use On Cancer Survivors' Psychological Wellbeing (completed)
  • Associate Supervisor for Taimur Ahad.  Thesis Title: Investigating a mobile phone based information system for the Ready Made Garments industry
  • Associate Supervisor for Bedanand Upadhaya, Thesis Title: Association between Corporate Social Responsibility and Organisational Performance
  • Associate Supervisor for  Bahjat Fakieh,Thesis Title: Success in the Digital Economy: Cloud Computing, SMEs and the impact on National Productivity

Teaching

Yvette studied for many years as a mature age student, undertaking a Bachelors Degree, an MBA (Professional Accounting) and a PhD while working full time, and has empathy for students that have complex lives and need the support services to facilitate that learning. People learn in different ways and come from all sorts of backgrounds and it is important not to make too many assumptions about what students do and do not know. Adults also learn in many different ways and have different learning styles so this also needs to be taken into consideration when reflecting on teaching and the learning environment.

Some comments from students about Yvette's teaching:

  • "I have been to both TAFE and university and it is always hard to find someone who is a good presenter and a good teacher. Yvette does both amazingly well. She is possibly the best teacher I have had throughout my tertiary studies. I wish I had her for every subject!"
  • "Great teacher. It is good she changed careers to become a lecturer. A real asset for Macquarie University."
  • "One of the best lecturers at Uni."

Yvette believes that there has to be a very strong link between scholarship and research, industry and teaching to provide an effective learning environment for our students to be able to contribute to our global society.

Yvette teaches in both undergraduate and postgraduate units and is currently the Undergraduate Program Coordinator for the Accounting programs.

Research

Yvette is developing a Collaborative National Research Network to investigate sustainable telework in the workplace and the contribution of telework to sustainable and livable cities. The purpose of the research network is to provide applied research that is able to inform government organisations and their employees and other stakeholders on how telework can be implemented in a sustainable way that will provide organisational benefits. A more comprehensive research agenda around telework needs to be developed to help us better understand the trends emerging relating to the workplace of the future, specifically how telework will transform the way we work, learn, live and play in our cities.

Yvette's research interests also relate to the impact of electronic commerce and what this means for human resource management practices and policies in the services sector, in particular, the retail banking industry. Yvette's PhD thesis explored the employee management implications of Business to Consumer (B2C) electronic commerce with particular focus on service organisations. The purpose of the research was to understand how organisations manage customer service employees where customers' interactions with the organisation are mediated through a range of technologies including the internet. It also sought to understand how their approaches to employee management in this customer service environment are linked to their business strategies and to the broad trends in the Information Economy.  This continues to be a key area of research for Yvette.

Media Mentions

  • Photo relating to Comments by Yvette Blount went to air on the ABCComments by Yvette Blount went to air on the ABC

  • Publication: ABC Western Plains Dubbo Mornings, ABCIllawarra Mornings, ABC Central West 17:30 News, and ABC Central WestOrange 12:00 News
    Date: 11 February, 2015

    Comments by Dr Yvette Blount from the Department of Accounting andCorporate Governance went to air on ABC Western Plains Dubbo Mornings, ABCIllawarra Mornings, ABC Central West 17:30 News, and ABC Central WestOrange 12:00 News, regarding new research indicating that telemedicine hassome teething problems in that city specialists are often too busy toconsult regional patients remotely.

  • Photo relating to Yvette Blount spoke with ABC Rural Yvette Blount spoke with ABC Rural

  • Publication: ABC Rural
    Title: Rural and remote health practitioners are using telehealth, but often it is disconnected and specialists get too busy for regional patients. Dr Yvette Blount, Macquarie University
    Date: 10 February, 2015

    Dr Yvette Blount from the Department of Accounting and Corporate Governance spoke with ABC Rural about how research has shown telemedicine has some teething problems in that cityspecialists are often too busy to consult regional patients remotely. Thefindings were also reported on ABC Ballarat VIC Country Hour, and ABCNorthern Tasmania,Tasmanian Country.

  • Photo relating to Dr Yvette Blount appears on Sky Business NewsDr Yvette Blount appears on Sky Business News

  • Dr Yvette Blount from the Centre for Workforce Futures appeared on Sky Business News to discuss teleworking best practices

    Publication: Sky Business News
    Date: November 19, 2013

    Interview between reporter Nigel Freitas and Yvette Blount, regarding teleworking. She says organisation such as Cisco and IBM do teleworking very well, while many other businesses are behind the eight-ball. She does not believe the NBN is entirely necessary. She discusses trends and opportunities for businesses to embrace the technology, particularly in the SME space which she expects to expand significantly.

  • Photo relating to Yvette Blount speaks to AFR about smart work centresYvette Blount speaks to AFR about smart work centres
  • "Macquarie University lecturer Yvette Blount, research coordinator for the Anywhere Working Research Network, says Queensland, Victorian and NSW governments are leading the way with research into the new centres."

    Publication: Australian Financial Review
    Title: Centres bring your job closer to home
    Date: 19 June, 2013

    Excerpt: “We’ve been able to work from home since the ’70s. We need to change the conversation from working from home to anywhere working,” Blount says. The centres would be a boon for those travelling long distances into a CBD each day, such as the 40,000 NSW Central Coast residents who commute to Sydney and Newcastle.

    Blount was among the speakers discussing how Smart Work Centres could boost Australia’s low teleworking levels at the Digital Productivity in the Workplace of the Future conference in Sydney, on Monday. She is researching how such centres might be funded and run."

    Read the full article "Centres bring your job closer to home"

  • Photo relating to Who are the teleworkers?Who are the teleworkers?

  • Publication: Adelaide Advertiser (24 November 2012); The Courier-Mail (8 December 2012)
    Title: Who are the teleworkers?

    Excerpt: "Macquarie University academic Dr Yvette Blout says more needs to be done to spread the benefits of teleworking to all workers.

    ‘‘Many workers have been knocked back from teleworking because their bosses think they don’t have the qualities needed to be a teleworker,’’ she says. "Also, for people who were in the office, if there was something urgent that came up and the manger needed
    something done, the people who were visible in the office got the extra work or got the interruption, not the people at home. If they wanted access to the teleworker, they felt they couldn't disturb them and not pick up the phone because they would be interrupting them."

  • Photo relating to Working from home: the pros and consWorking from home: the pros and cons
  • Publication: WA Today
    Title: Working from home: the pros and cons
    Date: 19 November 2012

    Excerpt: "People talk about increased productivity from working at home but … that does not necessarily translate to the rest of the team," Ms Blount, of Macquarie University's Faculty of Business and Economics, said.

    For instance, managers were often unsure how to manage people they could not see, she said.

    Staff based back in the office could also be wary of disturbing the person from home, and could get lumped with the more urgent tasks.

    "Organisations have to have a business case as to why they are doing it," Ms Blount says. "It has implications for customer service and the bottom line. [Teleworking] needs to be monitored, measured and properly evaluated."

    Read the article "Working from home: the pros and cons"

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