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Yvette Blount

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Contact Staff

  • Title: Dr.
  • Position: Senior Lecturer - Department of Accounting and Corporate Governance
  • Qualifications: BBus (MIS) CSU, MBA (Professional Accounting) UNE, PhD Deakin

Contact Details

Social Media

Areas of Expertise

  • Research Coordinator for the Australian Anywhere Working Research Network
  • Anywhere working (telework, telecommuting, flexible work)
  • Telehealth and the implications for workers (clinicians)
  • Technology in learning and teaching

Profile

Dr Yvette Blount joined Macquarie University in 2005. Prior to heracademic career, Yvette worked in senior and consulting roles in the bankingand IT industries. Yvette is the Research Coordinator for the AustraliaAnywhere Working Research Network (AAWRN). Yvette's areas of expertise includehow telework provides organisations with sustainable competitive advantage byenhancing service quality and the implications for employee management whenimplementing new technologies in the service sector.  Her research program utilisesmultidisciplinary approaches to investigate how information systems areutilised by organisations to achieve their business objectives.  Other research areas include informationsystems theory and technologies in learning and teaching. This combination ofresearch and industry experience provides a strong basis for teaching the realworld contexts of information systems. Yvette is a member of two research centres at Macquarie University: TheCentre for Workforce Futures and the Centre for the Health Economy.  Yvette has management experience fromprevious roles prior to joining Macquarie University.  This experience was utilised in her role asUndergraduate Coordinator (2009-2012) for the Bachelor of Commerce,Professional Accounting, the Bachelor of Commerce, Accounting Major andBachelor of Commerce, Business Information Systems Major.

Education

  • Doctor of Philosophy: (Deakin University)
  • Master of Business Administration: Professional Accounting (University of New England (UNE))
  • Bachelor of Business: Computing and Management Information Systems (Charles Sturt University)

Research grants

  • 2014Department of Accounting and Corporate Governance, FBE, MQ Teaching Index FundReflecting on Using SAP in Business Programs $2,800
  • 2014 MQRDG Anywhere working (telework) and Telehealth Delivery: Productivity, Wellbeing and Service Quality $32,720 (over two years 2014/2015)
  • 2013 CSIRO Digital Productivity and Services Flagship Grant            $28,750
  • 2013FBE Research Starter Grant           ITProject Management: Project Feasibility Measures and Decision-Making. $5,000 
  • 2013Teaching Index Fund Reflecting on using SAP in Business Programs $5,000 
  • 2010 -2011Macquarie University New Staff Grant The Organisational Benefits and Limitations of Telework Programs in the Service Sector: Incorporating Organisational, Services Management and IT Perspectives: $10,000
  • 2009 -2010 SUNCORP Commercial Insurance            Telework Business as Usual       $ 4,000
  • 2008 – 2009 Faculty Grant The Use of Third Party Software in Undergraduate and Postgraduate Units  Learning Excellence and Development (LEAD) Faculty Grants Date Range of Grant:         $ 4,000

Current projects

  • IT Project Management: Project Feasibility Measures and Decision-Making
  • Reflecting on Using SAP in Business Programs
  • Anywhere working (telework) and Telehealth Delivery: Productivity, Wellbeing and Service Quality
  • Developing a Collaborative National Research Network to develop a research program to investigate sustainable telework in the workplace and the contribution of telework to sustainable and livable cities.
  • Telework and the implications for service quality.  This project investigates how organisations implement a sustainable telework program that is sustainable and provides quantifiable benefits to the organisation.
  • The employee management implications when implementing new technology in organisations.
  • The integration of technology in achieving learning outcomes.

Research areas

  • Teleworking / Anywhere Working
  • The workplace of the future and trends
  • Teleworkers in Telehealth 
  • Digital productivity
  • Information systems and the implications for employee management
  • How organisations use information systems to achieve business objectives
  • Information systems theory

Publications

journal toggle icon open Refereed Journal Articles

  • Upadhaya, B., Munir, R., & Blount, Y. (2014).Association between Performance Measurement Systems and OrganisationalEffectiveness. International Journal of Operations & Production Management,Vol. 34 Issue 7, pp.853 - 875
  • Blount, Y. (2011) Employee Management and Service Provision:  A Conceptual Framework, Information Technology & People Journal, Vol. 24 No. 2, pp 134-157.  
  • Blount, Y and McNeill, M. (2011) Fostering Independent Learning and Engagement for Postgraduate Students Using a Publisher Supplied Software Program, International Journal of Educational Management, Vol. 25 No. 4, pp 390-404.  
  • Blount, Y., T. Castleman, Coulthard, D. (2005). E-Commerce, Human Resource Strategies and Competitive Advantage: Two Australian Case Studies, International Journal of Electronic Commerce, Vol. 9 No. 3, pp 73-89.
  • Blount, Y (in press), Pondering the Fault Lines of Anywhere Working (Telework, Telecommuting): A Literature Review. Foundations and Trends in Information Systems.

publications toggle icon open Industry Publications

  • Blount, Yvette: (2014) Technology and work: workingat the right place, with the right people for the right type of work,Governance Directions Journal Vol.66 Issue 7 (August 2014) 
  • Blount, Y. (2010) Telework Pilot Project Review Report for SUNCORP Commercial Insurance 26 March 2010.
  • Blount, Y. "Managing the invisible employee: Productivity and availability". Governance Directions, July 2015 67, 66, 7. 365-367

books toggle icon open Books

  • Considine, B., Parkes, A., Olesen, K., Blount, Y., & Speer, D. (2012). Accounting information systems : understanding business processes  (4th ed. ed.). Milton, Qld.: Milton, Qld. : John Wiley & Sons Australia, Ltd.

chapters toggle icon open Book Chapters

  • Blount, Y. (2015). Telework: Not Business as Usual. In A. Haider (Ed.), Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization: IGI Global
  • Blount, Yvette, Tanya Castleman, and Paula M C. Swatman. "E-Commerce and Human Resource Management: Theoretical Approaches and Issues for the Banking Industry." Chap. 27 In Seeking Success in E-Business, edited by KimViborg Andersen, Steve Elliot, Paula Swatman, Eileen Trauth and Niels Bjørn-Andersen. IFIP — the International Federation for Information Processing, 485-501: Springer US, 2003
  • Blount, Y. (in press). Telework: Not Business as Usual. In A. Haider (Ed.), Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization: IGI Global
  • Huber, E., & Blount, Y. (2014). Second Life for Assessing Postgraduate Learning: Student Perspectives. In S. Kennedy-Clark, K. Everett & P. E. Wheeler (Eds.), Cases on the Assessment of Scenario and Game-Based Virtual Worlds in Higher Education (pp. 36-73). Hershey, PA: ICI Global.

conference toggle icon open Conferences and Presentations

  • Blount, Y and Gloet, M: (2015) Adoption of ICT Enabled Telehealth Services in the Australian Context: Implications of Technology Use for Telehealth Workers (2015 – 5-8 January).  Paper to be presented at the Hawaii International Conference On System Sciences (HICSS) Proceedings of the 48st Annual.
  • Fakieh, Bahjat, Blount, Y, Busch, Peter (2014): Success in the Digital Economy: Cloud Computing, SMEs and the impact to National Productivity. paper to be presented at the 25th Australasian Conference on Information Systems (ACIS) 8-10th December 2014.
  • Busch, Peter, Smith, Stephen, Gill, Asif, Harris, Pedro, Fakieh, Bahjat and Yvette Blount (2014): A Study of Government Cloud Adoption: The Australian Context paper to be presented at the 25th Australasian Conference on Information Systems (ACIS) 8-10th December 2014
  • Blount, Y and McNeill, M. (2010) Fostering Independent Learning and Engagement for Undergraduate Students Using a Publisher Supplied Software Program. ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference  2010 conference 6-8 December  
  • Huber, E and Blount Y. (2010) Using virtual worlds efficiently in a post-graduate business course: Lessons from a case study. ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference 2010 conference 6-8 December  
  • Blount, Y and Castleman, T. (2009) The Curious Case of the Missing Employee Proceedings of the Australasian Conference on Information Systems (ACIS) Melbourne 2-4th December 2009. 
  • McElroy, J., Blount, Y. (2006) You, Me and iLecture. Proceedings of the 23rd ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference , December 3-6 2006 cited by 22 (Google Scholar)
  • Blount, Y., Castleman, T., Coulthard, D. (2005) eCommerce in Service Industries: Extending the Socio-Technical Paradigm, Proceedings of the ACIS Conference, Manly, Sydney. November 30 to December 2. 2005. 
  • Blount, Y., Castleman, T., Swatman, P.M.C. (2004) Approaches to Managing Employees in the B2C Banking Environment: Two Australian Case Studies. Proceedings of the 12th European Conference on Information Systems, June 14-16. 2004 Turku Finland.  
  • Blount, Y., T. Castleman, Swatman, P.M.C. (2003) Linking eCommerce and Human Resource Strategies: a case study in a large Australian Retail Bank. Proceedings of the 16th Bled Electronic Commerce Conference ETransformation, Bled, Slovenia, June 9 - 11, 2003.
  • Blount, Y. (2002) Electronic Commerce and Business Processes in Australian Banking: implications for employment practices, Graduate Students Consortium and Educational Symposium, 15th Bled Electronic Conference June 20-21,2002  
  • Blount, Y., Castleman, T., Swatman, P.M.C. (2002) eCommerce and Human Resource Management: Theoretical Approaches and Issues for the Banking Industry. IFIP Working Group 8.4 Second Conference on E-Business: Multidisciplinary Research and Practice, Copenhagen, June 9-11, 2002. 
  • Blount, Y., Castleman, T., Swatman, P.M.C. (2002) Implementation of electronic commerce and human resource management strategies in an Australian Retail Banking context. Proceedings of the Seventh CollECTeR Conference on Electronic Commerce, Melbourne, VIC, Faculty of Informatics, University of Wollongong. December 2, 2002.
  • Blount, Y., (2001). Electronic Commerce and Business Processes in Australian Banking: implications for employment practices ACIS Doctoral Consortium, 4 December 2001 Coffs Harbour.

Professional Membership

  • Member of: the Association for Information Systems (AIS)
  • Member of: the Association for Computing Machinery (ACM)

Affiliations / activities

  • Dr Blount was appointed as a Future Leader for Business Events Sydney in May 2013.

Community engagement

Zonta International Member

Foundedin 1919, Zonta International is a global organization of executives andprofessionals working together to advance the status of women worldwide throughservice and advocacy. With more than 30,000 members belonging to more than1,200 Zonta Clubs in 67 countries and geographic areas, Zontians all over theworld volunteer their time, talents and support to local and internationalservice projects, as well as scholarship programs aimed at fulfilling Zonta'smission and objectives (taken from the website:http://www.zonta.org/WhoWeAre.aspx.

DrBlount has been a member of the Zonta Club of Northern Beaches Inc. since 2006,where she has undertaken a number of roles including Chair of the Status ofWomen Committee and President for the 2012-2014 Biennium.  There are a number of international projectsundertaken in conjunction with partners, for example, UNWomen and UNFPA as wellas projects funded locally by individual Clubs. One very important project that the Zonta Club of Northern Beaches Inc.continues to fund locally is study grants, work skills and student supportgrants.  These grants are for women andgirls who are experiencing financial difficulty.


phd supervision toggle icon open PhD Student Supervision

  • Principal Supervisor for Seyedezahra Shadi Erfani.  Thesis title: Investigating The Impacts Of Social Network Sites Use On Cancer Survivors' Psychological Wellbeing (completed)
  • Associate Supervisor for Taimur Ahad.  Thesis Title: Investigating a mobile phone based information system for the Ready Made Garments industry
  • Associate Supervisor for Bedanand Upadhaya, Thesis Title: Association between Corporate Social Responsibility and Organisational Performance
  • Associate Supervisor for  Bahjat Fakieh,Thesis Title: Success in the Digital Economy: Cloud Computing, SMEs and the impact on National Productivity

Teaching

Yvette studied for many years as a mature age student, undertaking a Bachelors Degree, an MBA (Professional Accounting) and a PhD while working full time, and has empathy for students that have complex lives and need the support services to facilitate that learning. People learn in different ways and come from all sorts of backgrounds and it is important not to make too many assumptions about what students do and do not know. Adults also learn in many different ways and have different learning styles so this also needs to be taken into consideration when reflecting on teaching and the learning environment.

Some comments from students about Yvette's teaching:

  • "I have been to both TAFE and university and it is always hard to find someone who is a good presenter and a good teacher. Yvette does both amazingly well. She is possibly the best teacher I have had throughout my tertiary studies. I wish I had her for every subject!"
  • "Great teacher. It is good she changed careers to become a lecturer. A real asset for Macquarie University."
  • "One of the best lecturers at Uni."

Yvette believes that there has to be a very strong link between scholarship and research, industry and teaching to provide an effective learning environment for our students to be able to contribute to our global society.

Yvette teaches in both undergraduate and postgraduate units and is currently the Undergraduate Program Coordinator for the Accounting programs.

Research

Yvette is developing a Collaborative National Research Network to investigate sustainable telework in the workplace and the contribution of telework to sustainable and livable cities. The purpose of the research network is to provide applied research that is able to inform government organisations and their employees and other stakeholders on how telework can be implemented in a sustainable way that will provide organisational benefits. A more comprehensive research agenda around telework needs to be developed to help us better understand the trends emerging relating to the workplace of the future, specifically how telework will transform the way we work, learn, live and play in our cities.

Yvette's research interests also relate to the impact of electronic commerce and what this means for human resource management practices and policies in the services sector, in particular, the retail banking industry. Yvette's PhD thesis explored the employee management implications of Business to Consumer (B2C) electronic commerce with particular focus on service organisations. The purpose of the research was to understand how organisations manage customer service employees where customers' interactions with the organisation are mediated through a range of technologies including the internet. It also sought to understand how their approaches to employee management in this customer service environment are linked to their business strategies and to the broad trends in the Information Economy.  This continues to be a key area of research for Yvette.

Media Mentions

  • Photo relating to Bringing telework into your businessBringing telework into your business
  • Publication: ZDNet
    Title: Bringing telework into your business
    Date: 12 November 2012

    Publication: ZDNet
    Title: Bringing telework into your business
    Date: 12 November 2012

    Excerpt: "The discussion looked at what the government is doing to encourage businesses to take up teleworking, what technology is required, how small businesses can get onboard, and what sort of organisations and people are best suited to teleworking."

    View article and video "Bringing telework into your business"

  • Photo relating to Long distance view of teleworkingLong distance view of teleworking
  • Publication: PS News
    Title: Long distance view of teleworking
    Date: Edition 293, 24 October 2012

    Publication: PS News
    Title: Long distance view of teleworking
    Date: Edition 293, 24 October 2012

    Excerpt: "A new network to research the practicalities of working from home is to be launched by Macquarie University’s Faculty of Business and Economics next month.

    The Australia Anywhere Working Research Network (AAWRN) has been announced to develop more comprehensive research around anywhere working, or teleworking, within Australia and internationally and its impact on productivity, carbon footprints of individuals and organisations and employment accessibility.

    Coordinator of AAWRN, Yvette Blount said the network was the university’s response to teleworking."

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