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Sandra Hartl

  • Title: Ms
  • Position: PhD Student - Department of Marketing and Management

Contact Details


In March 2014 Sandra's paper draft entitled "How does the influence of culture shape conflict management and dispute resolution strategies in transnational business relationships? - A conceptual framework" was awarded the "Travel Scholarship Award" by the University of Queensland Business School in conjunction with Pennsylvania State University.

Student information

  • Load: PhD Student Part Time
  • Associate supervisor: Professor Lucy Taksa
  • Date of submission: 30/04/2021
  • Purpose: The objective of this research is to identify conflict management style variances across cultures and develop the skills and techniques of practice in cross cultural conflict resolution for global managers and executives. The study also investigates the effect of mediation in international conflict management.
  • Originality: This research synthesizes two fields of study: conflict resolution and cross-cultural communication, which has not been explored extensively in academic research so far. In addition it will benefit from advantages of qualitative and quantitative methods by applying a mixed method approach, surveying multinational senior managers (compared to previously mostly international students) and by using a real life case instead of hypothetical incidents (as in past studies applied).
  • Key Literature/theoretical perspective: This research draws upon seminal work on cross-cultural communication models in the context of conflict (Ting Toomey/Oetzel, Hofstede, Schwartz, Trompenaars, Triandis) as well as Thomas Kilmann’s Conflict Mode Instrument referring to conflict resolution. A conceptual framework will bring these theories and findings forward.
  • Design/methodology/approach: A sequential exploratory research design will be adopted using semi-structured interviews and a questionnaire based survey will be conducted.
  • Research limitations/implications: It will have a major impact in future cross-cultural business relations by providing potential implications not only for researchers but also for practitioners and contribute to the design and implementation of theory based intercultural training programs.
  • Practical and social implications: Globalisation is impacting relationships rapidly in today’s society. By developing conceptual tools and analytical approaches this research will contribute to interdisciplinary research, policy and program development, historical critique, cultural analysis, and influence numerous cross-cultural business relationships worldwide.
  • Keywords: cross cultural communication, conflict management, dispute resolution, mediation, culture, transnational organisations, cultural intelligence, cross cultural management, bicultural & multicultural identity, intercultural work relationships