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Hector Viveros

First Name: Hector
Surname: Viversostapia
Department Dept of Marketing and Management
Supervisor(s): Paul Gollan ,

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Paper Title

Stakeholder Perceptions on Corporate Social Responsibility (CSR) in the Chilean mining industry.


The objective of this paper is to understand stakeholder perceptions on CSR in the mining industry. While there is significant research about CSR, there is a lack of understanding in the area of considering specific stakeholders within the extractive industry, particularly in developing countries.


This paper contributes to a better understanding of CSR in the Chilean mining industry.

Key literature/theoretical perspective

Corporate Social Responsibility, Stakeholder Theory


This research is taking a multi-stakeholder approach built on qualitative methodology. Semi-structured interviews were conducted and analyzed using NVIVO software.


Preliminary results based upon 56 interviews show that there is a broad understanding of the CSR concept. However, perceptions vary amongst stakeholder groups and communities are the most critical group about the concept, its scope and companies’ performance in terms of social responsibilities.

Research limitations/implications

This study hopes to expand and spur more research on CSR in the Chilean context. Further research should focus on relations amongst stakeholders to expand and refine these concepts.

Practical and Social implications

Chile is the largest copper producer and the mining industry is a key player for the national economy. As any other mining country, Chile faces some issues regarding stakeholder and mining activities. To overcome potential issues and threats within this industry, organisations need to understand how multi-stakeholders perceive and understand CSR within this industry.


CSR, mining industry, stakeholder theory